This Privacy Policy explains how OziHQ collects, uses, and shares information when you use our Services. By using the Services, you agree to the practices described here.

1. Information We Collect

We may collect the following types of information:

• Account information such as name, email, phone number, and password.
• Delivery details including pickup and drop-off addresses and delivery instructions.
• Payment information handled by our payment processors.
• Location data to enable live tracking and improve routing.
• Device and usage data such as IP address, browser type, and app activity.
• Communications with our support team.

2. How We Use Information

• Provide, maintain, and improve the Services.
• Match customers with riders and vendors.
• Process payments and send delivery updates.
• Detect, prevent, and investigate fraud or abuse.
• Analyze usage to enhance performance and user experience.

3. Sharing and Disclosure

We may share information with:

• Riders and vendors to fulfill delivery requests.
• Service providers that support hosting, analytics, or payments.
• Authorities when required by law or to protect safety.
• Business partners in connection with a merger or acquisition.

4. Cookies and Analytics

We use cookies and similar technologies to remember preferences and measure site performance. You can control cookies through your browser settings.

5. Data Retention

We keep information as long as necessary to provide the Services and comply with legal obligations. When no longer needed, we take steps to delete or anonymize it.

6. Security

We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure.

7. Your Rights and Choices

You may access or update your account information and request deletion where applicable. To make a request, contact us using the details below.

8. International Transfers

Your information may be processed in countries other than your own. We take steps to ensure appropriate safeguards are in place.

9. Children's Privacy

The Services are not directed to children under 18, and we do not knowingly collect information from them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

11. Contact Us

Questions about this policy? Contact us at hello@ozihq.com.